Jade Palace Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
Offerings
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Late-night food
Atmosphere
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Casual
Payments
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NFC mobile payments
Best PlaceJuice Reviews
I'll be as honest as I can!
Firstly, I was a walk-in customer who happened to be in the area so I can't comment on delivery times etc.
The service was great, very friendly and very fast turnaround.
I'd say price wise, compared to my local, they are a little more expensive.
Quality of food was a strange one, I'll explain. We ordered various King Prawn dishes, all of which were fantastic, and to be honest, the quality and taste of the King Prawns was easily the best I've had from a Chinese takeaway.
Where the food failed for me was the fried rice. Rice is always my favourite part of a Chinese meal, and unfortunately, this rice was extremely dark, almost coffee coloured, which is not something I'm used to. I'm not sure if it's the oil they use (quantity or quality), but I'm used to white, clean fried rice, which is much lighter on the eyes and the stomach.
The curry had a nice flavour, but it had set before we opened it, and there was a pool of oil in the corner of the container sitting atop the set curry.
Would I return if in the area? I'm not sure, but I would not get fried rice if i did. I think if you get boiled rice, the mains are really quite good, so that's what I'd recommend.
One final criticism, which is a preference of mine more than a problem of theirs.
They don't do vermicelli noodles which is a huge NO NO for me. I love Singapore vermicelli noodles, and the fact that they don't sell them is astounding!! In fact, I've never known a Chinese takeaway to mot sell vermicelli noodles but again, can't insult them based on my personal preference.
Give it a shot, you might like it, for me, I'll stick to my local.
Fast food at its best. Never wait too long for our delivery and food always hot. Large portion sizes and reasonably priced. Only gripe is can't pay on card over phone, only on collection otherwise cash.
Absolutely disgusting! Food was only just warm ! And after having a few mouthfuls it all ended up in the dustbin ! Was the first time trying them and the very last ! Also to add if you don’t want to be up going to the toilet all night and being sick don’t go here will be contacting food hygiene standards as clearly they have none !
AVOID !
Where to start.
What a gem this place is .
The food is sublime, they use quality ingredients, you can watch the guys cook your meal. The staff ate so friendly and helpful.
This is now my go to for Chinese takeaway. Give JADE PALACE a go you won't be dissapoonted, you will be a regular ????
This is the worst Chinese I have ever ordered from! The Chinese was dry, the rice seemed to have been warmed up as it was extremely stoggy!
The food wasn’t really up to temperature at all, as expected as it was only coming from up the road.
When I received my order, the wrong order had come. When I rang the Chinese they were extremely rude and when they resent my correct order out the gentleman that brought it was rude and approached me very close in my face, when complaining about my order and poor service!
They had sent me the wrong order and asked for the food they had sent wrong back to them, for someone else’s order, which is disgusting after the service we had just received, and even more disgusting they would have been warming this up for the next customer.
My prawn crackers also came smashed up, and were very tasteless, will definitely not be ordering from them again.
AVOID AT ALL COSTS!!!!
A while ago it used to be really really nice but I think the food isn't as good lately. Shame really
Since the new ownership this has now become a miss. The quality of food has gone down massively
Thee best takeaway by miles all ways hot delicious great staff
And delivery lads.
defo share try it you won't be disappointed all the lads at pal plastic love it
Quick Facts About Jade Palace
Jade Palace Place has both strengths and weaknesses based on the comments provided. Starting with the strengths, several customers praised the service at the restaurant, highlighting the friendliness of the staff and the fast turnaround time. This indicates that the restaurant excels in providing a positive customer experience.
Another strength mentioned by a customer is the quality of the King Prawn dishes. The comment states that the King Prawns were the best they have had from a Chinese takeaway. This indicates that Jade Palace Place excels in preparing certain dishes and sourcing high-quality ingredients.
Portion sizes and pricing were also mentioned as strengths. According to one comment, the restaurant offers large portion sizes and reasonable prices, which suggests that customers receive value for their money. This is an important factor for many customers when choosing a restaurant or takeaway.
On the other hand, there are some weaknesses mentioned in the comments. One customer criticized the fried rice, stating that it was extremely dark in color and not what they were used to. This suggests a lack of consistency in the preparation of this particular dish. Another comment mentions that the curry had set before it was opened, resulting in a pool of oil on top. This indicates a potential issue with food storage and packaging.
Furthermore, there is a comment about the absence of vermicelli noodles on the menu. Although this may be a personal preference, it highlights a limitation in the variety of dishes offered by Jade Palace Place. This could deter customers who specifically enjoy this type of noodle.
A negative review states that the food from Jade Palace Place was not up to temperature and ended up in the trash. The comment also mentions concerns about food safety and hygiene, indicating a possible issue with food preparation and handling. This is a significant weakness, as food safety and quality are crucial factors for any restaurant.
Another negative review mentions the wrong order being delivered and highlights the rude customer service experienced when attempting to rectify the mistake. This suggests a lack of attention to detail and poor customer service, which can create a negative impression and deter customers from returning.
Finally, there are a couple of comments mentioning a decline in the quality of the food since the restaurant came under new ownership. This indicates that there may have been changes in the kitchen or management, which have negatively impacted the overall dining experience.
In conclusion, Jade Palace Place has several strengths, such as friendly service, fast turnaround times, and high-quality King Prawn dishes. However, the weaknesses include inconsistency in the preparation of certain dishes, concerns about food storage and handling, limitations in the menu options, and negative experiences with customer service. These weaknesses should be addressed in order to improve the overall customer experience and retain loyal customers.
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